Terms of service

Last updated: 12 November 2026

These terms explain how ordering a personalised picture book from Elsewhim works. By sending us a request or an order, you agree to them. Nothing in them affects your rights as a consumer under the law of your country.

Who we are

Elsewhim is a small independent project that makes personalised picture books for children. You can reach us at hello@elsewhim.com.

What we make

Each book is made just for you from your answers to our questionnaire and the photos you add. We write the story and draw the illustrations with the help of AI, and a person from our team reads every book before we send it. The pictures are illustrations, not photographs or portraits.

Books come as a PDF to read on screen or print at home. Our Christmas book can also be ordered as a printed book in the UK and the US.

Prices and payment

Prices are shown in US dollars on our website. Nothing is charged on this website: after you send a request and the questionnaire, we email you to confirm the order and explain how to pay. We start making your book once payment has been received.

Payments are handled by our payment providers: Gumroad for digital books and Stripe for printed books. Your bank may charge a fee for paying in US dollars. For printed books, delivery is shown as a separate line before you pay.

Delivery

• PDF: we email you a link to your book, usually within 3 days after we receive your completed questionnaire and payment. The link works for 90 days, so please save a copy.
• Printed books (UK and US only): our printing partner prints the book and posts it to the address you give us. Printing and delivery usually take 1 to 3 weeks after we send your book to print. For Christmas, please order by the dates shown on our Christmas page.

Corrections and refunds

Because every book is made just for you, we can't refund it if you simply change your mind. If something is wrong with your book, we'll put it right. See Refunds and corrections for the details.

Your photos and answers

Please only share photos and details that you are happy for us to use to make the book, and don't include surnames or your address in the questionnaire. We use them only to make your book, as described in our privacy notice.

Using your book

Your book is for you and your family. You are welcome to read it, print it at home and give it as a gift. Please don't sell copies of it.

Changes

If we change these terms, we will update this page and the date at the top. The terms that applied when you placed your order stay in force for that order.