Refunds and corrections

Last updated: 12 November 2026

Every book is made just for you, so we can't refund it if you simply change your mind. If something is wrong with your book, we'll fix it, and if we can't, we'll give you your money back.

If something is wrong

• A mistake in the book: a name spelt wrongly, the wrong animal or coat colour, a clear marking from your photos or questionnaire missing, or a detail that contradicts your answers. We'll fix it for free: one picture, or all of them if the mistake repeats.
• If the fix doesn't solve it, we'll refund you within 14 days.
• If the details are right but the likeness isn't quite what you hoped for, we'll redraw it once for free, without a refund: the pictures are illustrations, not portraits.

Printed books

If your printed book arrives damaged or with a printing fault, send us a photo within 14 days of delivery and we'll send you a new copy or refund you. Printed books are posted only to the UK and the US.

How to ask

Write to us at hello@elsewhim.com and tell us what is wrong. A screenshot or a photo helps us fix it faster. Refunds go back to the card or account you paid with.

Nothing here affects your rights as a consumer under the law of your country. See also our terms of service.